WordPress Support Services, Included in Every Managed Plan
Need help with a broken site or an urgent WordPress problem? Nova combines hosting, infrastructure access, and technical support in one managed plan.
Our monthly WordPress support plans are bundled into Scale, Momentum, and Infinite hosting—not sold as a standalone maintenance SKU or separate invoice.
What Your Managed Plan Includes
These WordPress maintenance and support capabilities sit inside your Nova hosting plan, so the team helping with the site can also work at the infrastructure layer.
Unlimited Change Requests
Submit fixes and site changes through the client dashboard on Scale, Momentum, and Infinite. Requests stay documented from triage through completion.
Updates & Security Patching
WordPress core, plugin, and theme maintenance is handled as part of managed hosting, including security patches when updates are needed.
Automated Backups
Backups are stored in Google Cloud Storage and provide one-click restore context when a change or incident needs to be rolled back. Frequency and retention increase by tier.
Uptime Monitoring
Platform monitoring is included with the environment, so hosting health and availability are not split across a separate support vendor.
Performance Tuning
Caching, CDN behavior, and WordPress performance work happen on the same platform that runs your site—not through a disconnected maintenance subscription.
SSL Management
SSL is included and managed with your hosted site, removing certificate renewals and configuration from your WordPress support checklist.
When Your Site Goes Down
Managed customers submit an urgent change request in the dashboard. Momentum customers can also call during business hours; Infinite customers can call 24/7. Nova then investigates the site and its Kubernetes-isolated namespace, using the plan's backup history when restoration is the right recovery path.
The windows below promise an initial response, not a fix by that deadline. Recovery time depends on the incident. This emergency path is available to hosted customers; Nova does not sell standalone break-fix incidents.
Dashboard, best-effort; no dedicated SLA
Email support; response within 24 hours
Priority email within 4 hours + business-hours phone
Priority response within 1 hour + 24/7 phone
How WordPress Support Works
One tracked workflow connects your request to the platform included in your plan.
Submit
Open a dashboard change request, describe the issue, and mark it urgent when the site is impaired.
Triage
A real engineer reviews the request, checks the hosted environment, and confirms the next action.
Work
The engineer works directly on your Kubernetes-isolated site environment and uses available backups when recovery calls for it.
Track
You receive progress and completion updates in the dashboard, keeping the work and its context in one place.
WordPress Support Plans at a Glance
Choose hosting based on the response window and recovery coverage you need. Support is included in each listed hosting price rather than billed as a separate retainer.
Nova Hosting
No setup fee
- Dashboard support, best-effort
- No dedicated response-time SLA
- Daily backups
- Self-serve / DIY tier
Scale
$1,499 setup
- Email support, 24hr response
- Daily backups, 7-day retention
- Unlimited dashboard change requests
- Managed-plan entry point
Momentum
$2,499 setup
- Priority email, 4hr response
- Business-hours phone support
- Hourly backups, 30-day retention
- Unlimited requests and staging
Infinite
$5,999 setup
- 24/7 priority support, 1hr response
- 24/7 phone support
- Continuous backups, 90-day retention
- Unlimited requests and account manager
Nova vs. Freelancer vs. Agency Retainer
A freelancer or agency can help with WordPress, but access to the hosting layer, coverage, and contract scope vary. Nova bundles the platform and support team.
| Question | Nova managed plan | Freelancer | Agency retainer |
|---|---|---|---|
| Service relationship | Hosting and support in one managed plan | Usually separate from hosting | Often a separate retainer |
| Response-time commitment | Documented by managed tier | Varies; typically no SLA | Depends on the contract |
| Infrastructure ownership | Own Kubernetes namespace and containers per site | Works within another host | Usually works within another host |
| Backup ownership | Included at the hosting layer | Depends on host and agreement | Depends on host and contract |
| Continuity | Platform-backed request history and coverage | Depends on one person’s availability | Depends on staffing and retainer scope |
| Published retainer cost | Included in managed hosting pricing | Varies widely | Varies and is rarely published |
Service relationship
Response-time commitment
Infrastructure ownership
Backup ownership
Continuity
Published retainer cost
Support, Management, and Useful Guides
For the proactive side of updates, testing, performance, and SEO, see our WordPress management services. The broader managed WordPress hosting page explains the platform those services come with.
Troubleshooting now? See how to fix an Error Establishing a Database or Redis Connection, then compare how much WordPress maintenance costs and WordPress maintenance service models. Nova's model remains one hosting invoice, not a separate support purchase.
WordPress Support Services FAQ
Who can help me fix my WordPress site?
If your site is hosted on a Nova managed plan, submit the problem through the client dashboard and an engineer will triage it. Momentum and Infinite also include phone support. For a common database or Redis connection failure, Nova also publishes a step-by-step troubleshooting guide. Support is part of hosting, not a standalone incident service.
What is included in WordPress support plans?
Nova managed plans bundle updates, security patching, backups, monitoring, performance work, SSL management, and unlimited dashboard change requests with hosting. Channels, response windows, and backup schedules vary by tier.
Do you offer emergency WordPress support?
Nova provides urgent triage for hosted customers through the dashboard, with phone access on Momentum and Infinite. Infinite includes 24/7 phone support and a one-hour response window. These are response commitments, not guaranteed resolution times, and Nova does not sell one-off emergency support.
How much does WordPress support cost?
There is no separate Nova support SKU. Managed WordPress support is included with Scale from $349 per month, Momentum at $1,199 per month, and Infinite at $2,499 per month, plus their applicable setup fees. Nova Hosting is $49 per month and provides best-effort dashboard support without a dedicated response-time SLA.
Is WordPress maintenance and support the same thing?
They overlap, but support is reactive help when something breaks while management and maintenance are proactive work such as updates, testing, security, and performance tuning. Nova bundles both into managed hosting rather than issuing separate invoices.
Can I switch to Nova without downtime?
Yes. Managed plans include a free zero-downtime migration, typically completed in 24–48 hours. Nova moves the site into its Kubernetes-isolated environment and coordinates the cutover.
Put Hosting and WordPress Support on One Plan
Move your site with a free zero-downtime migration in 24–48 hours. Managed plans include support, maintenance, backups, and unlimited change requests, backed by a 30-day money-back guarantee.