Privacy Policy

Last updated: January 28, 2026

1. Introduction

Nova Host ("Nova", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WordPress hosting platform and related services at nova.host.

2. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

  • Name and email address
  • Billing information and payment details
  • Company or organization name
  • Website URLs and domain information
  • Contact preferences

Technical Information

We automatically collect certain information when you use our services:

  • IP addresses and device information
  • Browser type and version
  • Usage patterns and analytics data
  • Error logs and performance metrics

Third-Party Service Data

When you connect third-party services to your Nova account, we may receive:

  • Google Search Console data (search queries, impressions, clicks, rankings)
  • Google account email address for service authentication
  • Analytics and performance data from connected services

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our hosting services
  • Process transactions and send billing notifications
  • Send technical notices, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Monitor and analyze usage trends and preferences
  • Display SEO analytics and keyword rankings in your dashboard
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. Google API Services

Our platform integrates with Google APIs to provide SEO analytics features. When you connect your Google Search Console account:

  • We request read-only access to your Search Console data
  • We store OAuth tokens securely to maintain your connection
  • We fetch keyword rankings, impressions, and click data to display in your dashboard
  • We do not modify any data in your Google Search Console

Google API Disclosure: Nova's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can disconnect your Google account at any time from your dashboard settings. Upon disconnection, we will delete your stored OAuth tokens and cease fetching data from your Google Search Console.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

  • Service Providers: With vendors who perform services on our behalf (payment processing, email delivery, cloud infrastructure)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you have given us explicit permission

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Secure cloud infrastructure on Google Cloud Platform
  • Regular automated backups with secure storage

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account termination, we will delete or anonymize your data within 90 days, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data in a machine-readable format
  • Objection: Object to certain processing of your information
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@nova.host

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Maintain your session and authentication state
  • Remember your preferences and settings
  • Analyze usage patterns to improve our services
  • Provide security features

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@nova.host

Website: nova.host/contact