WooCommerce Maintenance, Built Into Every Managed Plan
Updates, backups, monitoring, and support live beside your hosting. Maintenance and support are included in every managed hosting plan, not a separate invoice.
What WooCommerce Maintenance Includes
The maintenance layer protects the operating workflow around your store. For the infrastructure and performance details, see the full WooCommerce hosting story.
Order-flow monitoring
Platform monitoring helps the team respond when the infrastructure supporting product, cart, and checkout traffic needs attention.
Safer update testing
Momentum and Infinite include staging environments where plugin and WordPress changes can be checked before production.
Checkout performance tuning
Unlimited change requests give managed-plan customers a direct path to request work on slow cart and checkout experiences.
Pre-update recovery checks
Before a risky update, the current automated recovery point can be checked: daily on Scale, hourly on Momentum, and continuous on Infinite.
Security patching and WAF
Managed updates are paired with Traefik ingress and a WAF middleware chain at the edge of every tenant.
CDN-backed asset delivery
Managed plans include a CDN to serve product images, scripts, and static assets closer to shoppers, reducing load on the origin during cart and checkout traffic.
How Maintenance Requests Work
Submit the request
Describe the update, bug, or store change in the client dashboard. Managed plans include unlimited change requests.
An engineer reviews it
A real engineer reviews the site context, backup state, and whether the work should be tested in staging.
The change is handled
Scale includes email support with a 24-hour response expectation. Momentum adds business-hours phone support and a 4-hour response.
Urgent stores get faster access
Infinite includes 24/7 phone support with a 1-hour response expectation for business-critical issues.
Choose the Maintenance Coverage Your Store Needs
These are managed hosting plans—not standalone maintenance products. Review every allowance and setup fee on the pricing page.
Scale
$1,499 setup
A managed baseline for one store with routine maintenance covered.
- Daily backups with 7-day retention
- Managed updates and unlimited change requests
- Email support with 24-hour response
- 50 GB storage and 500 GB bandwidth
- No staging environment
Momentum
$2,499 setup
For stores that need a safer workflow for plugin changes and quicker support.
- Hourly backups with 30-day retention
- Staging for testing plugin updates
- Business-hours phone support
- 4-hour support response
- 99.9% uptime SLA
Infinite
$5,999 setup
For business-critical stores that need continuous recovery coverage and around-the-clock access.
- Real-time backups with 90-day retention
- Staging and managed change requests
- 24/7 phone support
- 1-hour support response
- 99.99% uptime SLA
Nova vs. Hiring Maintenance Separately
The practical difference is ownership: who maintains the application, who runs the infrastructure, and where you go when checkout breaks. For more buying context, read the guides to WordPress maintenance cost and maintenance service models.
Ad hoc freelancer
Flexible for isolated tasks, but work is typically billed hourly and availability, response times, backups, and hosting remain separate questions.
Agency retainer
Can cover broader development or marketing work, usually through a monthly retainer. Scope, infrastructure ownership, and urgent-response terms vary widely.
Nova managed plan
Hosting, maintenance, updates, backups, monitoring, and unlimited change requests share one plan and one support workflow.
WooCommerce Maintenance FAQ
What does WooCommerce maintenance include?
On a Nova managed plan, it includes managed updates, automated backups, monitoring, security patching, infrastructure management, and unlimited change requests through the client dashboard. Maintenance and support are included in every managed hosting plan, not a separate invoice.
How often should WooCommerce be updated?
Updates should be applied promptly enough to address compatibility and security needs, but the right timing depends on the release and your plugin stack. A current backup should exist first, and higher-risk changes should be tested in staging when that environment is included.
Do you test WooCommerce plugin updates before they go live?
Momentum and Infinite include staging environments for testing changes before production. Scale does not include staging, so the team uses the plan’s daily backups and reviews the requested change before proceeding.
What happens if a checkout bug ships?
Submit a change request in the client dashboard with the affected flow and symptoms. Scale has a 24-hour email response expectation, Momentum has a 4-hour response with business-hours phone support, and Infinite has a 1-hour response with 24/7 phone support.
Is WooCommerce maintenance a separate cost from hosting?
No. Nova does not sell a standalone maintenance SKU. Maintenance and support are included in every managed hosting plan, not a separate invoice. Nova Hosting is $49 per month with no setup fee; Scale is $349 per month, Momentum is $1,199 per month, and Infinite is $2,499 per month, plus the listed setup fees for those three tiers.
Can Nova migrate my existing WooCommerce store?
Yes. Every managed plan includes a free, zero-downtime migration, typically completed in 24–48 hours. The managed plans also include a 30-day money-back guarantee.
Move Your Store Without Adding Another Vendor
Every managed plan includes a free, zero-downtime migration, typically completed in 24–48 hours, plus a 30-day money-back guarantee.